Serviced apartment Oaks Sunshine Coast Oasis Resort (Caloundra, Australia)

The staff at the hotel were described by many guests as very helpful. The staff had friendly and positive attitudes that they displayed during their work and for guests this was appreciated and reflected in their reviews.

The on-site water world operated by the hotel was a hit with kids and families who stayed here. Reviewers recounted experiences were kids enjoyed the water slides and water play areas for hours making for a relaxing time for parents who were able to sit back and enjoy some relaxation.

Guests who ate at the restaurant had only good things to say about the experience with parents of children commenting that it also featured a good kids menu, catering to the picky tastes of their kids which made dining a breeze.

Guests suggested that the hotel invest in more maintenance in and around the hotel to ensure  the common areas better maintained. Guests commented that the stained carpets and paint peeling off the walls was generally unacceptable.

Guests who depend on Wi-Fi to stay connected to family and friends or to plan the rest of their holiday were a bit put out that Wi-Fi was not free and that they had to pay for the service which many people felt was a bit pricey for the access provided.

Guests who have an eye for detail and expected a spotless standard of cleaning of their rooms were less than impressed and left negative reviews about the hotel. Common remarks included that the hotel needed a deep clean rather than just the surface clean, that occurred at each change over.