Serviced apartment Appart'City Classic Lyon Part Dieu Garibaldi (Lyon, France)

Guests choose this hotel, more often than not, for its location in the heart of the Part Dieu district. Not only are you close to the main railway station, there are also a huge amount of stores in the nearby shopping centre. Exploring the delights of the old town is also easy enough too - thanks to the nearby Metro station. Guests have no problem finding something to eat either with many supermarkets and restaurants close by.

Having kitchen facilities where you're staying is a big plus for many guests. You can relax and prepare your own meal and can also save money.

Guests comment that the beds are pretty comfortable on the whole and the area is relatively quiet at night.

Guests are frequently shocked and amazed at how poorly stocked their apartments are. Not having crockery, pans, a kettle or even a bin available in a self-catering apartment is bordering on unbelievable. Many find the facilities are badly maintained and not clean. However, what irks many guests is the lack of towels and pillows. There is sometimes only one of each provided and many guests are rebuffed or asked to pay a supplement if they dare ask for any more.

The other factor that guests find unbearable is that there is no air-conditioning provided. The apartments are often stuffy and hot, making your stay highly unpleasant.

Guest after guest comments on the unfriendly and impolite attitude of the staff. Complaints and request fall on deaf ears, without the slightest empathy or compassion shown. They are often impatient and give the impression that they are being disturbed.