Resort Pueblo Bonito Mazatlan (Mazatlan, Mexico)

The resort guests are satisfied with the overall customer service of the concierge, front desk, housekeeping and other services. Many are remembered by name and regulars come back because of the professional and friendly personnel. For instance, staff make the guests feel welcomed throughout their staff and are mostly working with a positive attitude which is an important aspect.

Guests who enjoyed their stay were very content with the resorts amenities such as the pools, bars, restaurants, and extracurricular activities. The resorts location is also ideal within walking distance of the beach and the facilities have an ideal view. The beaches are beautiful, food delicious and nice rooms.

Many guests thought the resort to be catered to families and people looking to relax by the beach. These were satisfied that the resort is not a frat house party with loud music and people who have had too much to drink. The animation is kid-friendly and the amenities are also open to people of all ages.

For those guests who needed a reliable Internet service, they were left disappointed with the fact that the resort does not offer free in-room WiFi. Some decided to pay the fee but found the speed to be too slow to get anything done online. This service at times is taken for granted and is missed when it's not available.

Some guests found the resort sales pitches to be overwhelming. The timeshare sales seemed to be promoted by everyone from the front desk to the service people. For guests trying to enjoy their holiday, this constant sales promotion was a true disappointment.

The hotel did not make a good impression to some guests who found the atmosphere to go back to many decades ago. The rooms are old-school and in urgent need of updating with a musty smell. One guest even fell around the pool area because a paved area around the pool was not replaced. The resort is thought to truly need a good renovation.