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In order to supply this free comparison, booking sites pay us a fee when a user clicks on their specific offer. We do not display any offers (including cheaper offers) that do not meet our minimum fee requirements. Cheaper offers may on occasion be available under "More deals" as we request updated offers from online booking sites when you click that button. Learn how trivago works
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    Resort Occidental at Xcaret Destination (Playa del Carmen, Mexico)

    Resort Occidental at Xcaret Destination (Playa del Carmen, Mexico)

    About Occidental at Xcaret Destination

    Occidental at Xcaret Destination offers all-inclusive, family-friendly accommodations on Mexico’s Riviera Maya. The resort is located next door to the Xcaret Park ecological theme park. Rooms are equipped with air conditioning, cable TV, minibar, in-room safe, coffeemaker and ironing facilities. Some rooms feature private terraces. The resort houses five swimming pools, ten Jacuzzis and a man-made beach. Guests can enjoy tennis, mini-golf and archery, while diving trips can be arranged. The resort also features a disco, as well as business facilities. Guests can choose from 11 restaurants, serving the likes of Mexican, Caribbean, Italian and Asian. Fish, pizza and tacos are readily available. The resort features nine bars, including a swim-up bar. Occidental at Xcaret Destination offers an unlimited entry option to Xcaret Park. Meanwhile, excursions can be arranged to the Mayan ruins at Tulum, Xel Ha and Chichen Itza. Playa del Carmen and a number of golf courses are also nearby.

    Top amenities

    • WiFi in lobby
    • Free WiFi
    • Pool
    • Spa
    • Parking
    • A/C
    • Restaurant
    • Hotel bar
    • Gym

    Rating overview

    8.1
    trivago Rating Index based on 28197  reviews from:
    • Agoda(8.0/10),
    • LocationExcellent  8.5 / 10
    • RoomsVery good  8.4 / 10
    • ServiceVery good  8.4 / 10

    Positive Reviews

    positive:

    Right next door to Xcaret Park.

    Occidental Grand Xcaret Resort is situated next door to Xcaret Park, something many visitors praise. Visitors can actually enter the eco-theme park directly from the resort grounds, which saves time queuing. Guests also recommend the resort's unlimited pass to the theme park.

    positive:

    Beautiful grounds make for a relaxing setting.

    Past guests report that the resort's carefully landscaped grounds make for a tranquil setting. With so much greenery, guests describe a jungle-like atmosphere, which is enhanced by reptiles, birds and animals visiting the grounds.

    positive:

    Friendly and accommodating staff.

    The resort staff is regularly congratulated for offering a first class service. Guests report that the majority of staff members are friendly and approachable, and will go out of their way to help.


    Negative Reviews

    negative:

    Large resort means lots of walking.

    Some visitors are surprised by the size of Occidental Grand Xcaret Resort. The resort is spread out over a large area, which means amenities are not always close by. This can pose a problem for those with mobility issues. The resort does offer several shuttle services though.

    negative:

    Timeshare hard sell is frustrating.

    Some guests have reported that supposed introductory tours quickly turn into timeshare presentations, with a focus on the hard sell.

    negative:

    Food tends to be hit or miss.

    While some guests enjoy dining within the resort, some guests report that not all food is of the best quality. Some guests are surprised to learn that the buffet restaurants can be better than those with à la carte menus. That being said, food is generally hit or miss.


    All amenities

    Wellness / Spa
    1. Beauty salon
    2. Massage
    3. Sauna
    4. Hydrotherapy
    5. Hot stone massage
    Property amenities
    1. Business centre
    2. Café
    3. Arcade/Video games
    4. Nightclub
    5. Express check-in
    6. Lift
    7. Gym
    8. Parking
    9. Terrace
    10. Porter service
    11. Hotel bar
    12. Beach bar
    13. Pool bar
    14. Outdoor swimming pool
    15. Hotel safe
    16. Convenience store
    17. Non-smoking rooms
    18. Restaurant
    19. 24-hour reception
    20. Snack bar
    21. Beach
    22. Sun umbrellas
    23. Deck chairs
    24. Towels at the pool
    25. Laundry service
    26. Spa
    27. WiFi in public areas
    28. Room service
    29. Organised activities
    30. Doctor on site
    31. Car hire
    32. Concierge
    33. Airport shuttle
    34. ATM
    35. Pool
    36. Luggage storage
    37. Housekeeping
    38. Free WiFi
    39. Breakfast
    40. Hand sanitizer provided
    41. Temperature screening
    42. Response protocol
    43. Online check-in/check-out
    44. New safety protocols
    45. Cashless payment
    For children
    1. Cot
    2. Childcare
    3. Playground
    4. Kids' club
    5. Organised activities for kids
    Accessibility
    1. Wheelchair accessible
    2. Accessible hotel
    3. Accessible parking
    Room amenities
    1. Balcony
    2. Shower
    3. Openable windows
    4. Television
    5. Hairdryer
    6. Air conditioning
    7. Minibar
    8. Satellite TV
    9. Desk
    10. Telephone
    11. Safe
    12. Cable TV
    13. WiFi
    14. Fan
    15. Free WiFi (rooms)
    16. Coffee machine
    17. Closet
    Sports facilities
    1. Pool table
    2. Shooting sports
    3. Fitness
    4. Mini golf
    5. Tennis court
    6. Diving
    7. Table tennis
    Hotel characteristics
    1. LGBTQ+ friendly
    Food and beverage
    1. All inclusive (upon inquiry)
    2. Diabetic food

    Arrival / Departure

    1. Check in: 15:00
    2. Check out: 12:00

    Contact

    Carretera Federal Chetumal Puerto Juárez Km. 282,  77710,  Playa del Carmen,  Mexico
    Telephone: +52(984)871 5400 | Fax: +52(984)871 5406 | 

    Frequently Asked Questions about Occidental at Xcaret Destination

    • Is there a pool area at Occidental at Xcaret Destination?

      Yes, Occidental at Xcaret Destination offers 2 pool areas.

    • Are pets allowed at Occidental at Xcaret Destination?

      No, Occidental at Xcaret Destination doesn’t allow pets.

    • Is parking available at Occidental at Xcaret Destination?

      Yes, Occidental at Xcaret Destination provides Parking, Accessible parking for guests.

    • What time is check-in and check-out at Occidental at Xcaret Destination?

      Check-in at Occidental at Xcaret Destination is available from: . Check-out time is by .

    • Where is Occidental at Xcaret Destination located?

      Occidental at Xcaret Destination is located in Carretera Federal Chetumal Puerto Juárez Km. 282, 77710, Playa del Carmen, Mexico.

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