Premier Inn Exeter (Countess Wear) hotel (Exeter, United Kingdom)

The rooms at this hotel have been recently refurbished and seem to be kept in a spotless condition. Guests describe the accommodation as comfortable and spacious. The choice of amenities is basic but generally acceptable. Plus, the beds are good quality.

The staff at the Premier Inn Exeter Countess Wear seem to have great customer service nailed. Guests receive a warm welcome and describe the service throughout their stay as friendly and attentive without being intrusive.

Although there are a few complaints about slow service, most guests were happy with the standard of the food at the attached Beefeater Grill restaurant. Families appreciated the value afforded by the kids eat free offer.

Vegetarian guests seem a little disappointed by the limited number of suitable meals on the menu. It’s not a huge issue as there are many more eateries in town but you may get bored if you had planned to eat in the hotel restaurant every night.

A lack of available air-conditioning led some guests to complain about the temperature of the room, especially since the provided desk fan is not an impressive alternative. This is something to consider when choosing this hotel over the summer months.

A number of guests found the supplies of tea, coffee and sugar were meagre. Others complained about the small number of towels and thought that having only one chair in a double room was a little odd.