Mercure Ballarat Hotel & Convention Centre (Ballarat, Australia)

Guests got a great night's sleep at this hotel according to reviews about the property. Many visitors commented on the very cosy and comfy beds and fluffy full pillows which would see their return.

The hotel is in a great location close to the centre of Ballarat and its central business district. It is also just down the road from popular Sovereign Hill, Ballarat's premier tourist attraction and whether guests were stayed for business or pleasure they commented that the hotels' best feature was its easy access to all that they needed from Ballarat.

Guests who ate at the onsite restaurant had very positive things to say about the menu at each sitting. The restaurant also serves as tasty breakfast which according to previous guests is worth a visit and not to be missed.

Guests commented that they felt that the customer service at the hotel was lacking, with common complaints being that there did not seem to be a sense of urgency by staff to help guests with any problems that they encountered during their stay.

Seasoned travellers who have stayed in a range of accommodation commented that this Mercure was more of a motel than a hotel as it was lacking the customer service and amenities of larger hotels across the hotel chain. The hotel does not offer room service, has unreliable Wi-Fi and basic amenities.

Guests who were expecting a more luxurious experience from this Mercure compared to other hotels across the Mercure chain, were disappointed. Guests complained that the carpets were stained, that blinds were broken, appliances were rusted and they found holes in walls which needed urgent repairing.