Imperial Hotel Gold Coast (Main Beach, Australia)

The lagoon-style pool is a sight to see, with a well-appointed luxurious layout. Palm trees and private cabanas surround the pool area. Guests especially loved the poolside service. The settings are private but the staff is attentive. If you prefer, the hotel also has its own private beach.

Staff at Palazzo Versace is always welcoming and friendly but professional. Guests said the hotel personnel were helpful and accommodating. If you're looking for tips on what to do or where to go, don't hesitate to ask, as the staff are quite knowledgeable about the area and can give great advice.

Mosts guests loved the drinks and dining options at the hotel. The afternoon high tea, served at the lobby lounge, Le Jardin, is described as a "sensory delight". Seafood is always fresh and mouthwatering. Drinks are top-notch and simply amazing. Guests also enjoyed the breakfast buffet.

For the most part, the service at the hotel is great but several guests say it can be a hit-or-miss, especially in the restaurants. Servers are generally attentive, but at times, guests felt ignored. Comments made upon check-in were not always remembered and room requests sometimes took a while.

While most accommodations are modernly equipped and look fantastic, several rooms seem a bit aged and could use some updating. Cosmetic touch-ups are needed and some furniture should be replaced. Each room differs from the next, of course, and guests say despite an outdated look, the facilities are clean and well-maintained.

A few guests mentioned the pool being very crowded on weekends and holidays. In addition, on busy days, there is sometimes a long line to the breakfast buffet.