Hotel The Estate Yountville (Yountville, USA)

Guests had high praise for the efficient concierge service at Villagio Inn & Spa. They described the staff as friendly and attentive and appreciated help in making dinner and wine tasting reservations. For most guests, the positive and upbeat attitude of the staff added to the quality of the resort experience.

From the complimentary bottle of wine on arrival, to the heated pool and range of spa services, guests loved their experience at the Villagio resort. They described the rooms as spacious and clean, loved to stroll in the colorful landscaped grounds and enjoyed the afternoon tea in the lobby. The resort's Yountville location with shops and gourmet restaurants all within easy walking distance added to the experience.

The complimentary champagne breakfast was a big hit with guests at the Villagio Inn & Spa. They described it as excellent and amazing and appreciated the variety and quality of the food. Some said the buffet was one reason they would definitely return to the resort.

Some guests complained about poor Wi-Fi reception, others noted that the patchy service was not consistent with the resort's luxury prices.

While most guests enjoyed their Villagio experience some felt that the resort was showing signs of age and could use a facelift. Guests noted that the exterior buildings looked drab and dingy and described guest rooms as a little dated. Guests also commented on the dark interiors of some rooms.

Broken gym equipment, loose door handles, leaky faucets, sinks that didn't drain properly and room service trays not picked up for 12 hours were not the sort of thing guests expected to find in a luxury spa; luckily these issues were experienced by only some guests.