Hotel Petit Palace Museum (Barcelona, Spain)

Many reviewers spoke highly of the customer service they experienced at Petit Palace Museum hotel in Barcelona, often describing staff as friendly, professional and attentive with good local knowledge.

This boutique hotel located in a modernist building in downtown Barcelona attracted praise for its impressive setting and architecture. Guests liked the chic designer rooms and suites, although some felt certain rooms were quite small. Luxury touches like the hydro-massage showers and large comfy beds were a hit as were modern features like free Wi-Fi, flat-screen TVs and iPads on request. There was praise for the buffet breakfast and on-site restaurant. Many travelers said they found the rates reasonable for upscale accommodation in central Barcelona.

This central Barcelona hotel benefited from a top location, according to many guests. It was just a block from the nearest metro station and Passeig de Gracia for shopping, restaurants and bars. Plaza de Catalunya and Las Ramblas were just five minutes' stroll away and it was roughly 25 minutes' walk from La Sagrada Familia World Heritage Site church. Another bonus was the free bike hire for guests wishing to explore the city on two wheels.

There were occasional reports of maintenance issues in some rooms such as marked walls and stained carpets. Cleanliness standards were reportedly good, but some critics felt the bathrooms weren't always satisfactorily cleaned or that visits from housekeeping were patchy.

Reviewers appreciated the free Wi-Fi access, but critics occasionally claimed the network offered unimpressive speeds.

For some light sleepers, one disadvantage of the city center location was that street noise was sometimes audible in certain rooms.