HOTEL MYSTAYS Otemae (Osaka, Japan)

As the hotel is set in a converted residential building, the rooms are more like apartments than typical hotel rooms. The spacious suites are complemented by kitchenettes which were said to be well-equipped for self-catering and longer stays.

Although reviewers noted that the hotel staff speaks limited English, the employees were still praised for their helpfulness and pleasant attitude. People stated that the friendly staff was helpful with things like luggage or late check-in.

The hotel is a good value for money for a central location in a Japanese city. Visitors appreciated that the establishment is close to the local metro station, the many nearby eateries, Osaka’s main shopping areas, and the city’s historic castle.

A number of guests reported some cleanliness problems upon check-in. Specific issues include lingering smoke smells from previous tenants, stained bathtubs, poor ventilation in the bathrooms, and dirty kitchen appliances.

The converted apartments are a bit dated and are starting to show their age. Reviewers noted that the rooms, bathrooms, and kitchenettes have a used and worn out look to them. Others added that the bathrooms are rather cramped and in need of refurbishing.

The hotel is not a full-service establishment and many visitors would have liked things like room service or housekeeping which are available at most hotels. Some guests found it bothersome to have to take their used towels down to the front desk in order to get fresh ones.