Hotel ibis Carcassonne Centre - La Cité (Carcassonne, France)

Guests liked that this property is within walking distance to the Old Town district, but also near newer buildings such as shopping centres. They reported that the hotel is also well located to transit links and a produce market.

Guest reviews reflected the opinion that the staff members at this hotel were conscientious and seemed to genuinely care about doing their jobs well. Many guests gave feedback about specific unexpected difficulties they experienced and said staff remained cheerful even when trying to solve those issues.

Guests were impressed by the breakfast served here. It's presented in a buffet style, and guests said that based on the amount of selection, they thought the rate they paid was a very good deal, and that the breakfast helped them get set for the days ahead.

Guests repeatedly griped about how small the rooms were. They reported it was almost impossible to move their luggage while in the room because the area was so tiny. Some guests even said that larger individuals may have trouble moving around in the bathroom.

There were many complaints that this hotel does not give enough amenities in their rooms. They cited kettles, toiletries, hand towels and safes as among the things they missed and would have liked to have had during their trips.

In instances where guests had stayed at other properties under this brand name, they commented that this property falls far short of the condition of those hotels. Some specified their issues, saying the premises were very dated and that the rooms weren't always thoroughly cleaned.