About Hyatt Regency Mexico City
Situated in the upmarket Polanco neighbourhood, the Hyatt Regency Mexico City is a four-star hotel where amenities available to guests include business and fitness centres and an indoor pool. Nearby attractions include Chapultepec Park and Centro de Cultura Digital.
Along with marble bathrooms, rooms feature desks, flat-screen TVs, coffee makers, and free Wi-Fi. Club rooms and suites tack on complimentary access to a club lounge.
Facilities at the Hyatt Regency Mexico City include concierge services, a full-service spa, tours and ticket assistance, meeting space, and tennis courts. Valet parking and town car services are available for a fee.
On-site dining comes courtesy of the Rulfo, Yoshimi, and Teppan Grill restaurants. Guests can also enjoy in-room dining as well as candy and freshly baked pastries from the Armado artisan bakery.
This hotel is a ten-minute drive from the Antara Fashion Hall, 15 minutes from the National Museum of Anthropology, and 45 minutes from Mexico City International Airport.
Positive Reviews
positive:
Stellar Situation
First-time visitors to the colourful capital find this the perfect jumping off point for experiencing its many wonders. Situated in the centre of super-chic Polanco, boutiques and fine-dining options abound. Countless cultural jewels are within walking distance, while the safety of the surrounds is another plus point.
positive:
First-Choice for Fitness
According to numerous reviewers, the fitness facilities here are amongst the best you'll encounter in world travel. State-of-the-art equipment makes maintaining a regime a pleasure. Serious swimmers love the size of the spotlessly-clean pool. The sauna, steam room and sun deck are equally well-received.
positive:
Perfection from Personnel
Impeccable service from sincere and smiling staff leaves a lasting impression on guests. Lobby ambassadors in particular receive high praise from reviewers for their exceptional levels of attention, which includes checking back with guests on a daily basis in order to ascertain if anything can be improved.
Negative Reviews
negative:
In Need of Updating
While guests are quick to compliment the chic and ambient restaurant and lobby areas, guestrooms are apparently outdated in comparison. Featuring tired furnishings, old carpets and stained counters in bathrooms, the five-star standards on display in public areas are not always maintained within private accommodations.
negative:
Water Woes
One consistent complaint concerns the lack of complimentary drinking water. Having been informed when checking in that tap water is unsafe to drink, new arrivals have been annoyed to find two small bottles provided for free in rooms, and even more perturbed at the cost of replacements.
negative:
Costly Cars
Guests recommend not using the hotel's taxi service to get to and from the airport. If you can muster up the confidence to wield a little Spanish and negotiate your own deal with a private driver from one of many passing taxis you'll save a pile of pesos.