About Hilton Garden Inn Baltimore Inner Harbor
Located near the National Aquarium and the Baltimore Convention Center, the Hilton Garden Inn Baltimore Inner Harbor features an American restaurant and an 8th floor garden.
The contemporary rooms feature 40” flat-screen TVs with cable channels, custom beds, and desks with ergonomic chairs. Microwaves, mini-fridges, and complimentary Wi-Fi are also included.
Facilities include a 24-hour business center and event space. Other conveniences include luggage hold and a coin laundry. Guests can access the neighboring Maryland Fitness Center free of charge.
Dining options in the hotel include the Great American Grill, The Garden Grille and Bar, and the Pavilion Pantry. Drinks are available from the bar and the Pavilion Lounge. Plus, room service is available.
Set near Little Italy, the Hilton Garden Inn Baltimore Inner Harbor lies minutes from the waterfront, one mile from the Maryland Science Center, and within five miles of the Baltimore Museum of Art and the Maryland Zoo.
Positive Reviews
positive:
Impressive customer service
The staff at this hotel certainly make a good impression on guests. Upon arrival, check-in is efficient. Plus, guests are given a local area map and recommendations. Guests who are celebrating special occasions are often surprised with champagne and cupcakes.
positive:
Excellent quality rooms
Rooms at the Hilton Garden Inn Baltimore Inner Harbor attract plentiful praise. Guests find them spotlessly clean and spacious with an excellent selection of included amenities. Some rooms offer views of the harbor.
positive:
Good location
The hotel places you within walking distance of popular areas like the harbor and Little Italy. There are numerous restaurants and shops in the area. Plus, many of the city's popular attractions are nearby, with others just a short drive from the property.
Negative Reviews
negative:
Occasional issues with valet parking
Although many guests were happy with the valet parking facility and compliment staff on their efficient nature, others were less impressed. Reported issues include limited valet staff, long waits for cars, and, less frequently, unexplained scratches on vehicles.
negative:
Costs extra for parking and breakfast
Unsurprisingly, some guests were unhappy to have to pay extra for basic conveniences such as breakfast and parking. Neither of them attract a particularly excessive charge, but can soon add up for families or over longer stays.
negative:
Minor housekeeping concerns
Overall, guests find this hotel offers a good housekeeping service. However, there are some comments that suggest that rooms are occasionally missed from the cleaning schedule. Towels are sometimes not replaced and requests for more seem to take a while to be answered.