Satisfied guests agreed that the hotel's location is superb. Those looking to sleep as much as possible before or after a long flight had no trouble doing so. Meanwhile, guests hoping to explore Manhattan for a night were able to access the city easily using the train link.
Happy guests regularly raved about the hotel's staff. They felt welcomed from the moment that they check in to the hotel. Those in need of advice on transportation found plenty of information at the front desk.
Many travelers expected the hotel to be a bit noisy, given its status as an airport hotel. However, they were pleasantly surprised when they were able to get a full night's rest without disruption from air traffic. Ice machines and other equipment were also kept far from rooms.
Disappointed guests frequently complained about the hotel's restaurant. They felt that the food options for breakfast, lunch, and dinner were severely limited and not up to usual Courtyard standards.
Reviewers across several different sites had issues with the hotel's parking facilities. They said that the limited valet parking was insufficient to take the hotel's guests when it neared capacity. In addition, they felt unsafe parking on the street, as the area is less than pristine.
Disappointed reviews often mention cleanliness as a sour spot in this hotel. The neighborhood, which is less than ideal, does not help the exterior of the hotel. Reviewers reported that the interior, from the elevator to bed sheets, often is far from clean as well.
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