About Comfort Inn
The Comfort Inn places guests near the Pacific Garden Mall and within two miles of the beach boardwalk. The hotel features 62 en-suite rooms and an outdoor pool.
Rooms include amenities such as cable TV, coffee makers, and free Wi-Fi. Microwaves and mini-fridges are among the other provisions. Select rooms feature a whirlpool tub.
The Comfort Inn offers 24-hour front desk services and free on-site parking. Other facilities include a hot tub, a sauna, a business center, and a dry cleaning service.
A buffet breakfast is included in the room rate. The area surrounding the hotel features dining options such as Denny’s, Lillian’s Italian Kitchen, and the River Cafe.
The hotel lies two miles from Santa Cruz Wharf, within three miles of the MJA Vineyards and the Santa Cruz Surfing Museum, and six miles from Don Quixote’s International Music Hall.
Positive Reviews
positive:
Clean and comfortable rooms
The majority of guests who review this hotel are pleased with the standard of accommodation on offer. The rooms are often described as clean and comfortable. Despite the proximity of the freeway, guests also tend to find the rooms at this property are quiet.
positive:
Good service from front desk staff
The staff manning the front desk at the Comfort Inn Santa Cruz attract favorable feedback. Many guests comment that they were offered a warm welcome, area recommendations, and excellent on-going service throughout their stay.
positive:
Decent location
A few guests would have preferred this hotel to be closer to the beach, but most quite liked the location. There are several dining options in the immediate area and many of the attractions (including the beach) are within a few minutes' drive of the property.
Negative Reviews
negative:
Issues with leisure facilities
Several guests were disappointed with the on-site leisure facilities. The pool is small and the water is far too cold. Some guests found that the hot tub was closed for maintenance and others complain that the pool towels are small and scratchy.
negative:
Average breakfast
The free breakfast isn't exactly bad, but it doesn't sound all that impressive either. Aside from the distinctly average offering, guests also complain that the seating area is tight and far too small for the number of guests.
negative:
Problems with in-room amenities
Although the rooms are clean and comfortable, there do appear to be some issues with the included amenities. Several guests had problems with the Wi-Fi and televisions. Others complain that the bathroom fans are far too noisy.