Hotel Buffalo Bills Resort & Casino (Primm, USA)

The hotel boasts its own casino, which guests reported to have decent payouts and odds, as well as the Desperado roller coaster and the water log ride. Guests stated that you could also engage in ample sightseeing from the hotel, and they found it to be a good base for shopping and shows as well.

Some of the rooms have recently been renovated, which guests described to be cleaner, fresh and include upgraded carpeting and mattresses. Guests particularly liked the comfortable beds and the fact that the hotel is quite affordable.

Guests appreciated that the hotel accepts pets, and it also provides ample green areas to walk your dogs as well as waste bags.

Guests noted that apart from the old carpet, smoky odor and outdated bathrooms, the rooms included some aspects that left a lot to be desired. For example, they found tube TVs, door locks and toilets that were broken, and little water coming out of the shower heads.

Several guests noted that the check-in process wasn't handled too professionally, as the front-desk staff displayed an uncaring attitude and lack of friendliness. Promises by the front-desk and housekeeping staff were made to see to complaints and special requests, but several guests reported that they were never followed up on.

Some guests reported their rooms and bathrooms as well as the hallways and lobby to have been dirty and poorly maintained. A few guests also noted that the pool didn't appear to be all that clean and inviting.