About Hotel Arena Palace
The Hotel Arena Palace is located in a historical building in the heart of lively downtown Montreal and offers travellers comfortable and clean rooms complete with convenient amenities.
Unpretentious accommodation includes rooms with Wi-Fi internet, microwaves, hair dryers and refrigerators. There are iron and ironing boards and DVD players available upon request.
The Hotel Arena Palace features a 24-hour reception, luggage storage and public phone. There are bicycles available for hire if travellers feel like exploring downtown Montreal.
Located just a few blocks from famous St. Catherine's Street, guests can stop by any of the many restaurants and bars along the strip and enjoy traditional French Canadian cuisine or international delights.
This hotel is a 30-minute drive from Montréal-Pierre Elliott Trudeau International Airport and less than a ten-minute drive from Old Port and Old Montreal. Notre-Dame Basilica of Montreal is a ten-minute drive away.
Negative Reviews
negative:
Urgent need for customer service training
Many guests arrived to an unfriendly welcome, and those who decided look elsewhere for accommodation were charged for the night anyway. Guests who did decide to stay were very unhappy with the level of hospitality shown to guests in general.
negative:
Awfully dirty
Rooms were found by guests to be untidy, beds were unmade, and sheets were worn thin and lacked that fresh white look. Most visitors wondered if there was a house-keeping service in between guests, and decided to clean up themselves.
negative:
Exceptionally noisy indoors and out
Many visitors complained about a disturbed sleep on a nightly basis. It was found that there was way to much noise indoors with loud music and extra visitors hanging around after dark. Guests also complained about an influx of strangers hanging around at the entrance to this accommodation, which made them pretty uncomfortable.