Holiday Inn Express Syracuse Airport, an IHG Hotel (North Syracuse, USA)

This hotel is situated right across from the entrance of the Syracuse Hancock International Airport. Therefore it is no surprise why guests have chosen this hotel as their place of accommodation before boarding a flight at this airport as this hotel makes access to this airport incredibly easy.

The Syracuse Hancock International Airport is not the only nearby place of interest when visiting this hotel. Other features include a host of restaurants, museums, entertainment areas and shopping malls. What all the above mentioned areas have in common is that they are all accessible by the complimentary shuttle service offered by this hotel.

In several reviews, guests have praised the hotel staff for the unbeatable customer service that is offered. Guests are made to feel welcomed and valuable and guests have even gone as far as to say that they regret not choosing this hotel in the past based purely on the customer service received.

Several complaints have been made about air-conditioning system being rather loud. Guests have left the air-conditioner on during the night but have been frustrated at the noise it creates so thus decide to rather switch it off creating a slightly stuffy room.

Guests of this hotel are offered a daily free breakfast. However, complaints have been made relating to the quality of the breakfast. Taking into account that this breakfast is free, many guests have still suggested that the breakfast that is offered at this hotel is not in the league of that of nearby restaurants.

Some guests have been disappointed with the rooms they were offered based on the smell of cigarette smoke that greeted them upon entering the room. This hotel offers a smoke-free premises but some guests have obviously gone against this policy.