Holiday Inn Express Hotel & Suites-Saint Joseph, an IHG Hotel (Saint Joseph, USA)

The guest rooms are generally described as very clean, comfortable, and spacious. The microwaves and mini fridges are well appreciated. Many travelers find the beds exceptionally comfortable, too. However, the highlight for many is the view from their private balcony. Many rooms directly face Lake Michigan, and guests love to watch the sun setting over the water.

Young families adore the bunk beds in the two-bedroom suites, and appreciate that the hotel offers free beach balls and pails for the kids to bring along to Silver Beach or Warren Dunes. The beach balls are also fun in the indoor pool, another must-have for little ones. Kids also enjoy the fresh cinnamon rolls and other sweet treats at breakfast, while the grown-ups appreciate there are many healthy options on the table as well.

Guests often describe the hotel's entire staff as friendly and helpful. The front desk staff in particular have received many rave reviews for their cheerful, informative, and professional customer service.

Though most guests arrive to find their rooms very clean, a few guests have had oversights to report or else found the service inconsistent over the course of their stay.

While many guests enjoy the breakfast buffet, others find the dining area quickly gets crowded. A few others have voiced concern about the overall quality or presentation. The restaurant next door, however, has received some rave reviews, and there are many dining options in St. Joe's, just two miles away.

Though the staff receives many positive reviews, a few guests have found them a little inflexible on hotel policy or unable to resolve room-related issues to their satisfaction.