Holiday Inn Express Hotel & Suites Jacksonville-Blount Island, an IHG Hotel (Jacksonville Beach, USA)

Guests mention that the breakfast service at this hotel is amazing. From bagels and yogurt to cereals and pastries, there is something for every craving. There is a variety of food items to choose from, including some low calorie options. There is also fresh coffee and tea available every morning

Guests state that the staff at this hotel is very friendly and helpful. They will go out of their way to help guests with any concerns or requests they have. They offer a warm welcome to all guests. They also offer suggestions where to dine if you want to go off property.

Guests state that this hotel is located in a good area. It is close to major attractions such as Hugenout Memorial Park and the Jacksonville Zoo. It also have fast food and regular restaurants within steps from the property. There are major transit links nearby for easy access around the area.

Guests mention that the rooms are old and outdated. They state that the furnishings, linens, the carpets and the linens are old and musty and are in need of a change. They believe that this hotel is in need of a makeover on many levels.

Guests report that there non-smoking room smelled of smoke during their stay at this hotel. They were disgusted that the staff did not lay down any laws when coming across the smokey smell of the room during the housekeeping cleaning process before they arrived.

Guests mention that while the staff at the front desk were friendly and entertaining at this property, there were issues with the customer service skills when booking the stay over the phone. These guests felt ignored and unwelcome before they even arrived yet.