Hilton Head Island Beach & Tennis Resort (Hilton Head Island, USA)

Most guests love the location of the property, saying that it is right on the beach, with a great view of the Atlantic Ocean. They note that there are shops and restaurants within driving distance of the hotel, and that organized outdoor activities are also close by.

Many guests rave about great customer service, saying that the employees are approachable and friendly. They note that they are willing to go that extra mile to ensure that every guest has a memorable stay, and that all minor issues are dealt with efficiently.

Most guests love the fact that there are restaurants on-site, saying that this eliminates the need for driving around looking for places to eat at. They note that there is a restaurant next to the pool area, with reasonable prices and great, tasty food, as well as a pizzeria for grab-and-go meals.

Some guests point out that there is no regular housekeeping service in the hotel, so it is advisable to stock up on towels and linens during check-in. They say that washing can be done at the property for a fee, but for some guests this is an inconvenience.

The property is quite old, according to some guests, who say that the rooms are in a desperate need of an upgrade. They note that the furniture is chipped and showing signs of wear and tear. Some guests say that the sofa beds are practically unusable, and that in-room appliances need to be updated.

Several guests note that the rooms are not cleaned well, saying that the furniture is stained, as are the beds and the carpets. They say that the property needs a thorough deep clean all around, including the common area, and the pools.